Author: Liem Do

  1. Collaboration
Regardless of your industry, the chances are that you’ll have to create an open line of communications with your customers, but also between your agents. Customer service has become an important factor that can either skyrocket or destroy your business. Believe it or not, 90% of Americans say that customer service is one of the […]
  1. Collaboration
Customer service is one of the most important factors that help people compare companies they work with. Especially during these hard times generated by the Covid 19 pandemic, many communication tools have become the core of the entire customer engagement process. Say you have a Digital Marketing company that manages social media accounts. You will […]
  1. Collaboration
Establishing the basis for stable business growth requires implementing the right tools for your business. A good example is creating smooth communication between various company teams. One of the best ways to achieve this goal is to implement a phone system.  By doing that, your employees will seamlessly communicate with each other and offer outstanding […]
  1. Collaboration
Many companies are walking away from traditional phone services and moving to the Internet for their telephone needs. VoIP (Voice over Internet Protocol) technology helps companies make phone calls over the Internet while offering several advantages over traditional phone landlines. Some of these advantages include lower calling rates and better voice quality.  Using a VoIP-enabled […]
  1. Collaboration
Running a business is not easy, and doing everything among keeping track of your customer service can be quite exhausting. Running a successful business largely depends on the customer experience you provide. This is why customer service is one of the most important aspects of a business. If you have outstanding customer service, you have […]