Author: Dennis Vu

  1. Collaboration

Call Routing – Best Practices Explained

Call routing is an important method in telephony businesses use to provide efficient customer service. As businesses advance so does call routing software. It is an inseparable pair that results in revenue and productivity boosts. Many benefits follow call routing and it is important to know what is routing and best call routing practices. These […]
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  1. Collaboration

What Is a Hunt Group and How to Improve Your Customer Experience With It?

A phone hunt group is a phone call distribution method in telephony. It distributes calls made to one phone number to a group of phone lines. Most businesses use a hunt group phone because it is efficient and it improves the customer experience. Having a satisfied customer and maintaining your business’ reputation becomes much easier […]
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  1. Collaboration

What Is an Auto Dialer and Why Do You Need One for Your Business?

Many businesses these days call both current and potential customers for various reasons including to introduce their new product or service, promote a product or service they already have, announce a new deal or discount, and to conduct various market research surveys. Running and eventually scaling call campaigns without providing your agents with auto dialer […]
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  1. Collaboration

What Is Automatic Call Distribution and Why Do You Need It for Your Business?

If you’re wondering what is automatic call distribution and why it would be beneficial to your business, keep reading and reap the benefits. Automatic Call Distribution or ACD is a system used by leading businesses to regulate incoming calls from clients and/or customers. An automatic call distributor sorts out and sends the calls to appropriate […]
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We Tried 5 Google Voice Alternatives in 2021 – Here’s Our Feedback

The field of customer service is constantly expanding, and it seems as though new tools to communicate with your customers are being developed on a monthly basis.  And, while chatbots, CRM systems, and customer service website features are gaining popularity, many businesses still manage a lot of their support via phone calls. Talking over the […]
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We Tried 6 Grasshopper Alternatives in 2021 – Here’s Our Feedback

The value of good customer service can’t be overstated – in 2021, users are expecting you to solve their problems quickly and provide them with the best experience possible. And, while many customer issues can be resolved online, nothing seems to beat talking to an actual person. That’s especially the case for e-commerce websites and […]
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  1. Collaboration

Grasshopper vs 8×8 VoIP Phone Service: Side-by-side Comparison

If you’re looking for a way to stay in touch with your customers and provide them with a secure and affordable way to contact you, chances are you’re considering VoIP systems. More flexible and affordable than traditional landlines, these services can be a great business investment that will make your agents’ jobs easier and improve […]
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Dialpad vs Ooma: Which Small Business Phone System to Choose?

Equipping your business with a VoIP phone system can be one of the best decisions you’ll make this year. These systems allow you to streamline all communication with your customers, whether it be through sales or customer service calls. And, as competition in the VoIP industry keeps growing, VoIP providers will keep packing their plans […]
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