Author: Dennis Vu

  1. Best Practices
Communication is an integral part of everyone’s day-to-day lives, both personal and business. Even if it weren’t for COVID-19, many companies of all sizes have started prioritizing it, which was quickly met by a lot of developers that started creating inexpensive and scalable phone communication software, meaning that today there are countless choices available on […]
  1. Best Practices
RingCentral and Nextiva are two VoIP solutions offering cloud services for business communication. While both providers have quite an extensive number of features, it is important to choose the one that will perfectly fit your business needs in terms of functionality and price. Business communication is a cornerstone in building relations with your customers. Therefore, […]
  1. Best Practices
There are many means of communication out there, email, text messaging, messengers, video calling or conferencing, etc. These make all kinds of communication much easier, no matter if it’s personal or business. In the fast-paced environment of today, messages need to be conveyed quickly and easily. The regular phone call is unbeatable in this situation […]
  1. Best Practices
Call routing is an important method in telephony businesses use to provide efficient customer service. As businesses advance so does call routing software. It is an inseparable pair that results in revenue and productivity boosts. Many benefits follow call routing and it is important to know what is routing and best call routing practices. These […]
  1. Best Practices
  2. Small Business
A phone hunt group is a phone call distribution method in telephony. It distributes calls made to one phone number to a group of phone lines. Most businesses use a hunt group phone because it is efficient and it improves the customer experience. Having a satisfied customer and maintaining your business’ reputation becomes much easier […]
  1. Best Practices
  2. Communication
Many businesses these days call both current and potential customers for various reasons including to introduce their new product or service, promote a product or service they already have, announce a new deal or discount, and to conduct various market research surveys. Running and eventually scaling call campaigns without providing your agents with auto dialer […]
  1. Communication
  2. Marketing & Brands
  3. Small Business
If you’re wondering what is automatic call distribution and why it would be beneficial to your business, keep reading and reap the benefits. Automatic Call Distribution or ACD is a system used by leading businesses to regulate incoming calls from clients and/or customers. An automatic call distributor sorts out and sends the calls to appropriate […]
  1. Collaboration
  2. Communication
  3. Small Business
The value of good customer service can’t be overstated – in 2022, users are expecting you to solve their problems quickly and provide them with the best experience possible. And, while many customer issues can be resolved online, nothing seems to beat talking to an actual person. That’s especially the case for e-commerce websites and […]
  1. Best Practices
  2. Collaboration
If you’re looking for a way to stay in touch with your customers and provide them with a secure and affordable way to contact you, chances are you’re considering VoIP systems. More flexible and affordable than traditional landlines, these services can be a great business investment that will make your agents’ jobs easier and improve […]