Author: Dennis Vu

  1. Collaboration
  2. Communication
  3. Small Business
The value of good customer service can’t be overstated – in 2022, users are expecting you to solve their problems quickly and provide them with the best experience possible. And, while many customer issues can be resolved online, nothing seems to beat talking to an actual person. That’s especially the case for e-commerce websites and […]
  1. Best Practices
  2. Collaboration
If you’re looking for a way to stay in touch with your customers and provide them with a secure and affordable way to contact you, chances are you’re considering VoIP systems. More flexible and affordable than traditional landlines, these services can be a great business investment that will make your agents’ jobs easier and improve […]
  1. Best Practices
  2. Collaboration
  3. Small Business
Equipping your business with a VoIP phone system can be one of the best decisions you’ll make this year. These systems allow you to streamline all communication with your customers, whether it be through sales or customer service calls. And, as competition in the VoIP industry keeps growing, VoIP providers will keep packing their plans […]
  1. Best Practices
  2. Small Business
If you’re running an online business, having strong customer support is a must. You need to open up to your customers, take their feedback in, and give them a reliable way to contact you at any time. While chatbots, web forms, and tickets make this process easier, good old phone calls are still the best […]