Small Business

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Running a call center efficiently can be a tough task – you can have dozens of employees working in shifts, handling several clients at the same time. If your team doesn’t have the necessary tools to collaborate and make the whole process run smoothly, you’re running the risk of losing money and customers.

That’s why many companies opt for VoIP business phone systems – more advanced and efficient than traditional landlines, these tools are developed to make your agents more productive and their jobs easier.

In this article, we will be going through some of the most important facts about call centers, VoIP business phone systems, as well as the most important reasons why your call center should opt for one.

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With so many options available, finding the right business phone system can be a real challenge. The good news is that you no longer have to use the traditional office phone system with complicated installation steps, which can cost thousands of dollars. Business VoIP service lets you move your business to the cloud for a fraction of the cost. In this article we're going to review the most popular business phone systems to help you out with your choice.
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A phone hunt group is a phone call distribution method in telephony. It distributes calls made to one phone number to a group of phone lines. Most businesses use a hunt group phone because it is efficient and it improves the customer experience. Having a satisfied customer and maintaining your business’ reputation becomes much easier […]
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If you’re wondering what is automatic call distribution and why it would be beneficial to your business, keep reading and reap the benefits. Automatic Call Distribution or ACD is a system used by leading businesses to regulate incoming calls from clients and/or customers. An automatic call distributor sorts out and sends the calls to appropriate […]
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Customer support is the foundation of everything. Whether you like it or not, there’s no way around it.  Your company can have the best products, the most skilled employees, the best website UI but it won’t grow as fast as you want it if your customers cannot interact with you smoothly and efficiently.  This is […]
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The value of good customer service can’t be overstated – in 2022, users are expecting you to solve their problems quickly and provide them with the best experience possible. And, while many customer issues can be resolved online, nothing seems to beat talking to an actual person. That’s especially the case for e-commerce websites and […]
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Equipping your business with a VoIP phone system can be one of the best decisions you’ll make this year. These systems allow you to streamline all communication with your customers, whether it be through sales or customer service calls. And, as competition in the VoIP industry keeps growing, VoIP providers will keep packing their plans […]