Collaboration What Is Call Forwarding and How Does It Work? Call forwarding is a feature that can be very useful for businesses. No matter if your company is a startup, a small business, or a large enterprise, using call forwarding can help improve your incoming calls and minimize the number of missed calls. However, many companies don’t know that call Written by Liem Do February 2, 2021February 2, 2021 Saving Bookmark this article Bookmarked
Collaboration 12 Benefits of VoIP Call Recording for Your Business Right now, many employees are working from home, which means that VoIP phone calls have replaced face-to-face interactions. However, communicating over VoIP has been an essential way to communicate for a long time. For example, many of us have been communicating for years using VoIP without even kno Written by Liem Do January 29, 2021February 2, 2021 Saving Bookmark this article Bookmarked
Communication We Tried 5 RingCentral Alternatives in 2021 – Here’s Our Feedback If you run an online business, you know how important it is to have a reliable way to communicate with your customers. While website chat has been on the rise, there is one thing that people love more than texting – talking to other human beings. Business phone systems that function on VoIP have b Written by Dennis Vu January 28, 2021April 20, 2021 Saving Bookmark this article Bookmarked
Collaboration We Tried 5 Ooma Alternatives in 2021 – Here’s Our Feedback Running an effective customer support team in 2021 without a VoIP business phone system is virtually impossible – with features like call forwarding, auto-attendants and extensions, these systems can help you bring your customer service to a whole new level. And, while today’s customers can cont Written by Dennis Vu January 28, 2021April 20, 2021 Saving Bookmark this article Bookmarked
Communication RingCentral vs Grasshopper vs Google Voice – Our 2021 Review No matter how much marketing tools evolve, there is something that will always be of the utmost importance to any business – the customer experience. Even though there are lots of tools launched every day, there is nothing that can beat the power of a good old phone. Your customers love hearing so Written by Dennis Vu January 25, 2021January 29, 2021 Saving Bookmark this article Bookmarked
Collaboration We Tried 5 Google Voice Alternatives in 2021 – Here’s Our Feedback The field of customer service is constantly expanding, and it seems as though new tools to communicate with your customers are being developed on a monthly basis. And, while chatbots, CRM systems, and customer service website features are gaining popularity, many businesses still manage a lot Written by Dennis Vu January 24, 2021January 29, 2021 Saving Bookmark this article Bookmarked
Collaboration We Tried 6 Vonage Alternatives in 2021 — Here’s Our Feedback The number of people using VoIP has steadily grown since its inception — with a particularly large boom this year due to the shift towards remote work. When physical interaction is no longer an option, companies tend to find new ways to stay in touch with their customers and internal teams. Natura Written by Dennis Vu January 21, 2021January 29, 2021 Saving Bookmark this article Bookmarked
Collaboration What Is a Toll-Free Number and Why Do You Need One It doesn’t matter in what industry or market your business is, all businesses need to have an easy and efficient way for their customers to contact them. If you are just starting your business, you can usually get away with just using your local office number, but as you grow, expand, add new depa Written by Liem Do January 19, 2021February 2, 2021 Saving Bookmark this article Bookmarked
Collaboration SIP Calling: What Is That? Why Do You Need It? How to Set It Up? Customer support is the foundation of everything. Whether you like it or not, there’s no way around it. Your company can have the best products, the most skilled employees, the best website UI but it won’t grow as fast as you want it if your customers cannot interact with you smoothly and effi Written by Liem Do January 12, 2021January 28, 2021 Saving Bookmark this article Bookmarked
Collaboration How Does Caller ID Work and How to Set It Up Right Away? Caller ID has been around for about 30 years, and it’s made people’s lives much easier. This feature continued to improve and develop from POTS (Plain Old Telephone System) to Internet calling, so much that businesses started to build marketing, sales, and support strategies around it.&nbs Written by Liem Do January 4, 2021January 25, 2021 Saving Bookmark this article Bookmarked
