Collaboration RingCentral vs Nextiva: Which One Is to Choose? RingCentral and Nextiva are two VoIP solutions offering cloud services for business communication. While both providers have quite an extensive number of features, it is important to choose the one that will perfectly fit your business needs in terms of functionality and price. Business communication is a cornerstone in building relations with your customers. Therefore, […] Written by Dennis Vu April 23, 2021April 29, 2021 Saving Bookmark this article Bookmarked
Collaboration BasicTalk vs Vonage: Comparing Low-cost Phone Systems There are many means of communication out there, email, text messaging, messengers, video calling or conferencing, etc. These make all kinds of communication much easier, no matter if it’s personal or business. In the fast-paced environment of today, messages need to be conveyed quickly and easily. The regular phone call is unbeatable in this situation […] Written by Dennis Vu April 20, 2021April 20, 2021 Saving Bookmark this article Bookmarked
Collaboration Discovery Call – Everything You Need to Know If you have ever asked someone for their phone number and then got all ached up before that first call, then you know how stressful that first call can be. But you also know how important it is to pick up the phone, make the call, break that ice and get to know someone. The […] Written by Liem Do April 7, 2021August 5, 2021 Saving Bookmark this article Bookmarked
Collaboration Call Routing – Best Practices Explained Call routing is an important method in telephony businesses use to provide efficient customer service. As businesses advance so does call routing software. It is an inseparable pair that results in revenue and productivity boosts. Many benefits follow call routing and it is important to know what is routing and best call routing practices. These […] Written by Dennis Vu March 24, 2021March 22, 2021 Saving Bookmark this article Bookmarked
Collaboration What Is a Hunt Group and How to Improve Your Customer Experience With It? A phone hunt group is a phone call distribution method in telephony. It distributes calls made to one phone number to a group of phone lines. Most businesses use a hunt group phone because it is efficient and it improves the customer experience. Having a satisfied customer and maintaining your business’ reputation becomes much easier […] Written by Dennis Vu March 22, 2021March 22, 2021 Saving Bookmark this article Bookmarked
Collaboration How to Transfer Phone Calls With VoIP Using a call transferring system has played an important part for businesses for a long time. It became integral for sales teams, call centers, agencies, etc., either to reach out to and keep in touch with clients or improve their customer service. With call forwarding, incoming calls are automatically forwarded to a preset number without […] Written by Liem Do March 18, 2021March 22, 2021 Saving Bookmark this article Bookmarked
Collaboration What Is an Auto Dialer and Why Do You Need One for Your Business? Many businesses these days call both current and potential customers for various reasons including to introduce their new product or service, promote a product or service they already have, announce a new deal or discount, and to conduct various market research surveys. Running and eventually scaling call campaigns without providing your agents with auto dialer […] Written by Dennis Vu February 26, 2021August 26, 2021 Saving Bookmark this article Bookmarked
Collaboration What Is Automatic Call Distribution and Why Do You Need It for Your Business? If you’re wondering what is automatic call distribution and why it would be beneficial to your business, keep reading and reap the benefits. Automatic Call Distribution or ACD is a system used by leading businesses to regulate incoming calls from clients and/or customers. An automatic call distributor sorts out and sends the calls to appropriate […] Written by Dennis Vu February 22, 2021April 13, 2021 Saving Bookmark this article Bookmarked
Collaboration What Is Call Forwarding and How Does It Work? Call forwarding is a feature that can be very useful for businesses. No matter if your company is a startup, a small business, or a large enterprise, using call forwarding can help improve your incoming calls and minimize the number of missed calls. However, many companies don’t know that call forwarding even exists, let alone […] Written by Liem Do February 2, 2021February 2, 2021 Saving Bookmark this article Bookmarked
Collaboration 12 Benefits of VoIP Call Recording for Your Business Right now, many employees are working from home, which means that VoIP phone calls have replaced face-to-face interactions. However, communicating over VoIP has been an essential way to communicate for a long time. For example, many of us have been communicating for years using VoIP without even knowing it, as Skype and other similar tools […] Written by Liem Do January 29, 2021February 2, 2021 Saving Bookmark this article Bookmarked
