1. Collaboration

RingCentral vs Nextiva: Which One Is to Choose?

RingCentral and Nextiva are two VoIP solutions offering cloud services for business communication. While both providers have quite an extensive number of features, it is important to choose the one that will perfectly fit your business needs in terms of functionality and price.

Business communication is a cornerstone in building relations with your customers. Therefore, we would suggest spending some time and checking some other alternatives to RingCentral as well, to get a better understanding of what’s offered on the VoIP market.

In this article, we’re going to help you a bit with your choice by comparing two business phone providers: RingCentral and Nextiva. We’ll make a comparison of these two VoIP solutions by reviewing their:

  • Setup and usability
  • Features
  • Pricing plans

But, if you’re in a hurry and looking for a great VoIP phone solution for your business, give RingBlaze a go!

With the surge in VoIP solutions for small businesses, we created an easy-to-use, effective, and affordable solution with transparent pricing that’s the right fit for every budget.

The shared dashboard makes team collaboration much easier, and it is included in every plan. Call recording and call assignments are made to ensure that the customer service quality is top-notch. Leaving notes to follow-up on customers’ tickets makes resolving inquiries an easy game to play. 

Plus, we offer a click-to-call website widget that lets your customers call you instantly from anywhere in the world. Learn more about this great solution here.

Getting back to RingCentral vs Nextiva – here’s a quick comparison of the mentioned solutions. Take a quick look at the comparison table to get the first impression of their similarities and differences.

RingCentral vs Nextiva comparison table

RingCentral vs Nextiva comparison table
RingCentral vs Nextiva comparison table

If we speak about solutions, both RingCentral and Nextiva offer solutions for small and large businesses. RingCentral also offers a solution for service providers, that can be considered as a partnership offer. Nextiva offers a similar concept.

RingCentral offers a developer’s solution as well. You can publish your business app in their app gallery which is quite a neat thing if you’re running a startup.

Another useful thing about RingCentral and Nextiva is that they both provide you with means of collaboration. RingCentral Office and Nextiva’s Cospace make team communication much easier.

It’s a difficult choice between these two, so let’s check how easy they are to use and set up.

RingCentral vs Nextiva Setup and Usability

Both of the systems come with an easy setup. Depending on the hardware you choose – there are certain peculiarities.

If you choose to have headsets, desk phones, mobile phones, etc., they can guide you through the process or simply offer the manual for setup. But if all you need is a mobile app – you will easily manage the setup yourself.

The setup time depends on the number of devices you would like to have. If you’re setting up the whole remote call center – ensure to have a good and stable internet connection while setting up your VoIP network.

Unlike a regular landline which would require switches and plugs for rerouting, forwarding, and other great features, a cloud solution such as most VoIP systems removes the comprehensive hardware from the equation.

Now that you know more about the ease of use of VoIP systems, let’s discuss the difference in features between RingCentral and Nextiva.

RingCentral vs Nextiva Features

When it comes to standard VoIP features, both RingCentral and Nextiva have a horse in the race. Their standard features include call forwarding, unlimited calling, unlimited business messaging, toll-free numbers, international calling, call recording, and CRM integrations.

Nextiva dashboard

Nextiva has a voicemail to text feature that can greatly boost customer experiences. It’s much easier to read a message than to remember to listen to your voicemail.

However, RingCentral is the winner in the advanced call management game. You can control the whole calling experience, plus you’ll have access to call analytics.

Speaking of international calling, Nextiva and RingCentral rates are quite similar. You can easily find the pricing plans for international calls on their websites. Both providers let you to turn on/off the option for international calling in different locations or for individual users. You can set up international calls for locations of your choice.

Anyone who uses Nextiva phone provider can install a mobile app to use a tool on the go. Nextiva integrations allow you to connect the VoIP service across multiple apps such as Microsoft Outlook, Zendesk, Salesforce, Microsoft Teams, Google Workspace, etc.

RingCentral Office seems to have a similar deal, but they do offer fewer apps to connect in their basic plan. At the same time, RingCentral provides extended enterprise services distinguished into RingCentral Professional Services offer.

RingCentral Office lets you run the office the way you like. Video meetings, messaging, collaboration, easy switch (from phone call to video conference) and many other features are included.

RingCentral VoIP options

RingCentral Professional services offer you a dedicated team that plans, designs, manages, implements changes, consults with you and continues to offer support for your business phone system. 

This can really come in handy if you want to reduce infrastructure costs or have limited IT resources.

The Nextiva desktop app is much like what you can expect from RingCentral Office. The best part is that you can connect it to your desk phone and mobile phone.

So, both Nextiva and RingCentral are a much better fit for medium-sized businesses and large enterprises according to their features. What about the pricing?

RingCentral vs Nextiva Pricing

We know that their features can be a little overwhelming. That’s why we should also take a look at their pricing. If you can’t decide based on features, maybe this will be the clincher.

Let’s first take a look at Nextiva pricing plans:

  • Essential plan starts from $18.95 per hundred users on a 36-month agreement.  It includes unlimited voice and video calling, auto attendant and toll-free numbers, integrations with Outlook and Google Contacts, voicemail to email notifications, unlimited internet fax, and the mobile and desktop app.
  • Professional plan starts from $22.95 between 20 and 99 users on 36-month prepay agreement. It includes everything the previous plan does but offers unlimited phone conferencing with up to 40 participants, unlimited video conferencing with up to 250 participants, unlimited business SMS, extended integrations with Salesforce, Hubspot, and Zendesk, and professional setup.
  • Enterprise plan starts from $32.95 between 20 and 99 users on 36-month prepay agreement. It includes all previous plan features and unlimited participants on voice or video conferencing, unlimited video conference and call recording, voice analytics and voicemail transcription, and extended integrations with Microsoft Teams, Oracle Sales Cloud, and ServiceNow.
  • Ultimate plan starts from $57.95 between 20 and 99 users on 36-month prepay agreement. It includes everything from the enterprise plan and sales productivity and pipeline management, service productivity and ticket management, automated service, and customer journey analytics.

All of the plans have their advantages and are suitable for different business types and scales. Every VoIP service provider offers a similar package.

Let’s take a look at RingCentral plans:

  • Essentials plan: Starting from $19.99 per user per month, it only supports up to 20 users, and it includes a business phone or toll-free numbers, unlimited calls within U.S. and Canada, unlimited business SMS, voicemail to text, team messaging, and document sharing.
  • Standard plan: Starts from $24.99 per user per month, and it has no limit on the number of users. It also includes business phone numbers in over 100 countries, unlimited audio conferencing, integrations with Microsoft 365, Google Workspace, etc., and quality-of-service reports.
  • Premium plan: Starting from $34.99 per user per month, it includes everything from the previous plans and automatic call recording, multi-site administration and management, advanced call handling, real-time analytics, video meetings with up to 200 participants, and popular CRM integrations with Salesforce, Zendesk, and more. Plus, in this plan, they offer the developer platform and custom integrations.
  • Ultimate plan: Starting from $49.99 per user per month, it includes everything from the premium plan and device status reports, device status alerts, and unlimited storage.

When you compare these two, there are a lot of similarities, but it seems that RingCentral’s more basic plans include more options than Nextiva’s. Although Nextiva has cheaper pricing options, it does have fewer features in them. Also, RingCentral plans get cheaper as you increase the number of users.

However, still, both providers are a bit overpriced if you consider them as a solution for a small business.

Final thoughts

Both RingCentral and Nextiva offer VoIP solutions suitable for medium-sized businesses with appropriate plans and pricing. They have similar features such as call forwarding, unlimited calling in the U.S. and Canada, toll-free numbers, etc.

Nextiva offers more integrations than RingCentral while RingCentral’s basic plans have more features.

They both support team collaboration and offer solutions for mobility. International calling is charged at different rates, but it can be turned off/on for locations that benefit you.

Both of them offer all-in-one business communication, but RingCentral has a developer solution for building your own integration. It’s quite a difficult choice.

So, if you’re having difficulty making a choice between these two and they seem to be a bit overwhelming for your business, we would like to present you with a perfect solution created with a small business needs on mind. RingBlaze with a single pricing plan with no surprise costs lets your business thrive at a very affordable rate.

It includes a shared dashboard that lets you easily collaborate with your team members and keep all the calls in one place with instant access to who answered which call. You can have unlimited phone numbers from all over the world, and answer them all in one place.

Give us a try or schedule a 20-minute demo with me!

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