Best Practices How to Transfer Phone Calls With VoIP Using a call transferring system has played an important part for businesses for a long time. It became integral for sales teams, call centers, agencies, etc., either to reach out to and keep in touch with clients or improve their customer service. With call forwarding, incoming calls are automatically forwarded to a preset number without […] Written by Liem Do March 18, 2021June 13, 2022 Saving Bookmark this article Bookmarked
Communication Marketing & Brands Small Business What Is Automatic Call Distribution and Why Do You Need It for Your Business? If you’re wondering what is automatic call distribution and why it would be beneficial to your business, keep reading and reap the benefits. Automatic Call Distribution or ACD is a system used by leading businesses to regulate incoming calls from clients and/or customers. An automatic call distributor sorts out and sends the calls to appropriate […] Written by Dennis Vu February 22, 2021May 6, 2022 Saving Bookmark this article Bookmarked
Best Practices Communication What Is Call Forwarding and How Does It Work? Call forwarding is a feature that can be very useful for businesses. No matter if your company is a startup, a small business, or a large enterprise, using call forwarding can help improve your incoming calls and minimize the number of missed calls. However, many companies don’t know that call forwarding even exists, let alone […] Written by Liem Do February 2, 2021May 10, 2022 Saving Bookmark this article Bookmarked