phone system

  1. Best Practices
RingCentral and Nextiva are two VoIP solutions offering cloud services for business communication. While both providers have quite an extensive number of features, it is important to choose the one that will perfectly fit your business needs in terms of functionality and price. Business communication is a cornerstone in building relations with your customers. Therefore, […]
  1. Best Practices
There are many means of communication out there, email, text messaging, messengers, video calling or conferencing, etc. These make all kinds of communication much easier, no matter if it’s personal or business. In the fast-paced environment of today, messages need to be conveyed quickly and easily. The regular phone call is unbeatable in this situation […]
  1. Communication
  2. Marketing & Brands
  3. Small Business
If you’re wondering what is automatic call distribution and why it would be beneficial to your business, keep reading and reap the benefits. Automatic Call Distribution or ACD is a system used by leading businesses to regulate incoming calls from clients and/or customers. An automatic call distributor sorts out and sends the calls to appropriate […]
  1. Best Practices
  2. Communication
Call forwarding is a feature that can be very useful for businesses. No matter if your company is a startup, a small business, or a large enterprise, using call forwarding can help improve your incoming calls and minimize the number of missed calls. However, many companies don’t know that call forwarding even exists, let alone […]
  1. Best Practices
  2. Communication
  3. Small Business
Customer support is the foundation of everything. Whether you like it or not, there’s no way around it.  Your company can have the best products, the most skilled employees, the best website UI but it won’t grow as fast as you want it if your customers cannot interact with you smoothly and efficiently.  This is […]
  1. Collaboration
  2. Communication
  3. Small Business
The value of good customer service can’t be overstated – in 2022, users are expecting you to solve their problems quickly and provide them with the best experience possible. And, while many customer issues can be resolved online, nothing seems to beat talking to an actual person. That’s especially the case for e-commerce websites and […]
  1. Best Practices
  2. Collaboration
If you’re looking for a way to stay in touch with your customers and provide them with a secure and affordable way to contact you, chances are you’re considering VoIP systems. More flexible and affordable than traditional landlines, these services can be a great business investment that will make your agents’ jobs easier and improve […]
  1. Best Practices
  2. Collaboration
  3. Small Business
Equipping your business with a VoIP phone system can be one of the best decisions you’ll make this year. These systems allow you to streamline all communication with your customers, whether it be through sales or customer service calls. And, as competition in the VoIP industry keeps growing, VoIP providers will keep packing their plans […]