Texting your colleagues, partners or clients doesn’t have to be stressful or expensive. With the right communication system in place, it is fun and productive. Leverage VoIP services’ opportunities and give your clients a memorable texting experience.
The days when we had to rely solely on cellular phone services to make phone calls or send text messages to our business partners, colleagues, customers or even family members are gone. Today, we have emerging technologies that offer innovative ways to communicate seamlessly.
To run their businesses with ease, small and medium-sized businesses now leverage cloud communication solutions, such as VoIP (Voice over Internet Protocol) and Unified communication (UCaaS) systems.
We understand the vital role that effective communication plays in the success of a business, such as improving customer experience, satisfaction and boosting customer retention. It is why business owners stay creative with running their businesses to achieve their goals.
This article will explain VoIP texting, how it works and how it can benefit your business. If this sounds like something you’re interested in, read on.
Table of contents
1. What is VoIP texting?
2. How does VoIP texting work?
3. VoIP texting for businesses
4. VoIP texting vs Phone-to-Phone SMS
5. Benefits of VoIP texting
6. Business text messaging with Ringblaze
What is VoIP texting?
Voice over Internet Protocol (VoIP), or IP Telephony, is a technology that allows you to communicate (send or receive phone calls, video calls or text messages) through an internet connection instead of analog phone lines.
It means that VoIP texting involves using a virtual phone number to receive or send text messages through an internet connection without a traditional cellphone plan.
You can easily send or receive text messages and even MMS messages from anywhere with your mobile phone or computer through VoIP apps like WhatsApp, Facebook, Skype or VoIP service providers like Ringblaze. All for free, as long as you have an internet connection.
How does VoIP texting service work?
You are probably wondering how VoIP messaging works—it’s pretty straightforward. All you need to do is download the VoIP services provider’s software or app on your compatible device, create an account and start texting. As long as you have a reliable Wi-Fi or internet connection, you do not need to rely on your cell service.
When texting with VoIP, you can either get new virtual phone numbers, convert your existing office phone numbers to an internet-connected system, or even enable your landline number for text messaging to send or receive SMS text messages.
Once you send texts to your team or customers, they can receive them instantly on either their mobile phone or computer, as long as you connect the device to the internet. With VoIP numbers, you can send unlimited marketing messages or personal messages, not to forget other additional features.
VoIP texting for businesses
As a business owner, you already know the importance of effective communication for your business. However, you might not know how VoIP services can help achieve your business goals. Not to worry, as we had you in mind while coming up with this article.
There has been a significant shift from traditional phone systems to VoIP solutions, especially after the 2020 Covid-19 pandemic, and this can only be because of the usefulness of these systems. According to statistics, startup businesses that implement VoIP systems can save up to 90% in starting costs.
Also, established small businesses that switched to VoIP systems save up to 45% of their expenses monthly.
Here are some ways your business can use VoIP texting.
With VoIP, you can give your customers a memorable experience while attending to their needs. Customer satisfaction plays a vital role in the success of every business, and the right phone customer service can make a tremendous difference in how you meet their needs and surpass their expectations consistently.
- VoIP SMS adds to your multi-channel approach to attending to your customers and giving them a personalized experience.
- It allows you to answer their questions quickly through your VoIP phone numbers to resolve any challenge they encounter while using your product or service.
- You can send bulk messages and reminders via VoIP SMS to large groups of customers at once.
- You can also follow up on customers via text. It will make them know they matter to your business.
It boosts team collaboration, as your team members and partners can easily communicate and stay updated via their mobile or desktop devices regardless of where they are.
- You can easily send or receive inbound messages from colleagues or partners on your mobile device or desktop.
- Assign specific duties and tasks quickly to them.
- Easily confirm meetings and appointments.
We know emails are great, but SMS messages have shown a higher open rate, up to 98% than emails. The fastest way to notify your customers about your latest sales or offers is through text messages than sending them emails that they may never open.
With VoIP SMS messages, you can achieve this without sweating.
Besides being useful when communicating with your customers, partners and team, IP Telephony texting also makes your communication process seamless when recruiting. Recruiters can send messages to applicants from their virtual phone numbers without the fear of disclosing their private numbers.
- You can inform applicants about new opportunities.
- Update them on interview schedules.
- Get timely feedback from them as well.
VoIP texting vs Phone-to-Phone SMS
While phone-to-phone SMS has been around long before IP Telephony, it is currently phasing out and giving way to better and more straightforward means to communicate. More businesses and individuals are now embracing VoIP because of its apparent benefits compared to the traditional phone-to-phone messaging service.
The table below highlights the major difference between both phone systems:
|Traditional phone-to-phone texting||VoIP texting|
|Requires an analog phone connection.||Requires an internet or Wi-Fi connection.|
|You can only send or receive texts from phone to phone.||You can send or receive texts from any text-enabled device like smartphones, landlines, desktops, etc.|
|Before sending or receiving texts, you must be within a specific geographical location.||You can send or receive texts from anywhere, as long as you are connected to the internet.|
|Cellphone plans are expensive||VoIP service providers offer affordable pricing plans.|
Benefits of VoIP texting
If you are considering making the switch and embracing VoIP messaging for your business, below are a few you can benefit from it.
- Saves cost
One primary reason most business owners are moving from the traditional text messaging service to VoIP is mainly because of the cost. You can save more with VoIP, especially when you consider the cost of sending several SMS to multiple numbers in a month or even a day. Once you subscribe to a VoIP provider—which is cheaper than the regular phone plans—you can send tons of texts to several people for free.
- Easy automation
Running a business can be stressful and time-consuming, and it’s easy to forget some things during our daily business operations. With the right communication system in place, you don’t need to bother about this, as you can easily automate messages while carrying on with other activities. With the right VoIP tool like Ringblaze, you can save time by efficiently scheduling messages and auto-replies ahead of time.
- Bulk messaging
Statistics also show that about 75% of customers prefer to receive updates about offers or sales via SMS messages. VoIP text messaging service allows you to send bulk SMS messages to multiple users. This way, you can keep your clients updated about your latest offers and services. Ringblaze‘s business texting feature enables you to send bulk text messages easily.
- Enhances productivity
With VoIP SMS, you can easily communicate with your team members regardless of where they are. It boosts team collaboration and ultimately enhances productivity among team members.
As of 2018, about 61% of businesses switched to VoIP technology. More business owners are hopping on the latest technological trends to serve their customers better and have the edge over their competitors. Also, consumer habits have drastically changed over the years.
That means the preferences of most people change with time, according to the latest trends. These days, consumers prefer to obtain information via texts because they are conversational, personal and more enjoyable than emails.
- High open rate
According to SMS marketing statistics, SMS has a 98% open rate compared to emails. Meaning customers are more likely to read information about your business, such as sales, special offers or the latest updates, if they receive it via a text message than an email.
Business text messaging with Ringblaze
Now you know what VoIP texting service is and how it can benefit your business. It is only natural that you want to know the best messaging platform to use. Well, we’ve got you covered.
Ringblaze is an optimized phone system that can help you achieve effective communication in your business while supporting effective sales and customer support collaboration.
Besides innovative call and videos features, Ringblaze also has a business text messaging feature that allows you to send messages to all your clients and team members and offers all the benefits discussed above.
Ringblaze has an affordable pricing plan for business owners. We take pride in helping you have seamless communication with your team members and customers in real-time when they encounter any issue on your website.
Not only is Ringblaze easy to use and compatible with several desktop and mobile devices, but you can also set up your widget within 15 minutes and start messaging almost immediately.
You can read about our product by clicking here and experience effective business texting at its finest.
Traditional communication systems are quickly phasing out. Business owners seek innovative ways to stand out and give their customers the best service while running their business operations smoothly.
If you are still holding on to your landlines and traditional communications systems, this is the sign from the universe you need to switch to VoIP texting.
One of the best systems to achieve all your business communication goals and enjoy all the benefits is Ringblaze, so sign up and try it out for free.
Can you text with VoIP?
Yes, you can. VoIP does not just offer free calls and video chats, but it also provides excellent messaging features.
How do I get an SMS on VoIP?
You need to download the software or app like Ringblaze on your text-enabled device and connect to the internet.
Can you text a fixed VoIP number?
Yes, you can. Once you create an account with a service provider, you instantly get a VoIP number, which you can use to send or receive texts from multiple users.