Best Practices

  1. Best Practices
Running an effective customer support team in 2022 without a VoIP business phone system is virtually impossible – with features like call forwarding, auto-attendants and extensions, these systems can help you bring your customer service to a whole new level. And, while today’s customers can contact you in a number of ways, none of them are as […]
  1. Best Practices
The field of customer service is constantly expanding, and it seems as though new tools to communicate with your customers are being developed on a monthly basis.  And, while chatbots, CRM systems, and customer service website features are gaining popularity, many businesses still manage a lot of their support via phone calls. Talking over the […]