Collaboration Dialpad vs Ooma: Which Small Business Phone System to Choose? Equipping your business with a VoIP phone system can be one of the best decisions you’ll make this year. These systems allow you to streamline all communication with your customers, whether it be through sales or customer service calls. And, as competition in the VoIP industry keeps growing, VoIP Written by Dennis Vu November 25, 2020November 26, 2020 Saving Bookmark this article Bookmarked
Collaboration RingCentral vs Vonage: Which is Better for Your Business? If the trends in the global economy for the past decade have told us anything, it’s that we’re in the age of the customer. No matter which industry you’re in, it matters a lot what kind of experience you provide to your users. In fact, one in every three customers could leave a brand they Written by Dennis Vu November 23, 2020November 25, 2020 Saving Bookmark this article Bookmarked
Collaboration How to Add a ‘Call Us Now’ Button to Your Website and Increase ROI by 143% Making sure your customers have a quick and easy way to contact you is essential for running a business in 2020. That’s especially true if you run an e-commerce website – when there are online orders, payments, and deliveries involved, users will typically have a lot of questions or complaints. Written by Dennis Vu October 30, 2020November 2, 2020 Saving Bookmark this article Bookmarked
Collaboration Call Center Phone System – 5 Reasons to Opt for VoIP Running a call center efficiently can be a tough task – you can have dozens of employees working in shifts, handling several clients at the same time. If your team doesn’t have the necessary tools to collaborate and make the whole process run smoothly, you’re running the risk of losing money a Written by Dennis Vu October 27, 2020October 29, 2020 Saving Bookmark this article Bookmarked
Collaboration VoIP Number for Business – the Whats and Hows of Setting Up Your Office Phone System If you’re running an online business, having strong customer support is a must. You need to open up to your customers, take their feedback in, and give them a reliable way to contact you at any time. While chatbots, web forms, and tickets make this process easier, good old phone calls are still th Written by Dennis Vu October 22, 2020October 27, 2020 Saving Bookmark this article Bookmarked
Collaboration We Tried 5 Ooma Alternatives in 2020 – Here’s Our Feedback Running an effective customer support team in 2020 without a VoIP business phone system is virtually impossible – with features like call forwarding, auto-attendants and extensions, these systems can help you bring your customer service to a whole new level. And, while today’s customers can cont Written by Dennis Vu September 29, 2020September 29, 2020 Saving Bookmark this article Bookmarked
Collaboration We Tried 5 Google Voice Alternatives in 2020 – Here’s Our Feedback The field of customer service is constantly expanding, and it seems as though new tools to communicate with your customers are being developed on a monthly basis. And, while chatbots, CRM systems, and customer service website features are gaining popularity, many businesses still manage a lot Written by Dennis Vu September 24, 2020September 25, 2020 Saving Bookmark this article Bookmarked
Collaboration We Tried 6 Grasshopper Alternatives in 2020 – Here’s Our Feedback The value of good customer service can’t be overstated – in 2020, users are expecting you to solve their problems quickly and provide them with the best experience possible. And, while many customer issues can be resolved online, nothing seems to beat talking to an actual person. That’s especi Written by Dennis Vu September 2, 2020September 25, 2020 Saving Bookmark this article Bookmarked
Collaboration We Tried 6 Vonage Alternatives in 2020 — Here’s Our Feedback The number of people using VoIP has steadily grown since its inception — with a particularly large boom this year due to the shift towards remote work. When physical interaction is no longer an option, companies tend to find new ways to stay in touch with their customers and internal teams. Natura Written by Dennis Vu August 21, 2020September 25, 2020 Saving Bookmark this article Bookmarked
Communication RingCentral vs Grasshopper vs Google Voice – Our 2020 Review No matter how much marketing tools evolve, there is something that will always be of the utmost importance to any business – the customer experience. Even though there are lots of tools launched every day, there is nothing that can beat the power of a good old phone. Your customers love hearing so Written by Dennis Vu April 30, 2020September 24, 2020 Saving Bookmark this article Bookmarked
