Collaboration RingCentral vs Nextiva: Which One Is to Choose? RingCentral and Nextiva are two VoIP solutions offering cloud services for business communication. While both providers have quite an extensive number of features, it is important to choose the one that will perfectly fit your business needs in terms of functionality and price. Business communicatio Written by Dennis Vu April 23, 2021April 29, 2021 Saving Bookmark this article Bookmarked
Collaboration BasicTalk vs Vonage: Comparing Low-cost Phone Systems There are many means of communication out there, email, text messaging, messengers, video calling or conferencing, etc. These make all kinds of communication much easier, no matter if it’s personal or business. In the fast-paced environment of today, messages need to be conveyed quickly and easily Written by Dennis Vu April 20, 2021April 20, 2021 Saving Bookmark this article Bookmarked
Collaboration Call Routing – Best Practices Explained Call routing is an important method in telephony businesses use to provide efficient customer service. As businesses advance so does call routing software. It is an inseparable pair that results in revenue and productivity boosts. Many benefits follow call routing and it is important to know what is Written by Dennis Vu March 24, 2021March 22, 2021 Saving Bookmark this article Bookmarked
Collaboration What Is a Hunt Group and How to Improve Your Customer Experience With It? A phone hunt group is a phone call distribution method in telephony. It distributes calls made to one phone number to a group of phone lines. Most businesses use a hunt group phone because it is efficient and it improves the customer experience. Having a satisfied customer and maintaining your busin Written by Dennis Vu March 22, 2021March 22, 2021 Saving Bookmark this article Bookmarked
Collaboration What Is an Auto Dialer and Why Do You Need One for Your Business? Many businesses these days call both current and potential customers for various reasons including to introduce their new product or service, promote a product or service they already have, announce a new deal or discount, and to conduct various market research surveys. Running and eventually scalin Written by Dennis Vu February 26, 2021March 22, 2021 Saving Bookmark this article Bookmarked
Collaboration What Is Automatic Call Distribution and Why Do You Need It for Your Business? If you’re wondering what is automatic call distribution and why it would be beneficial to your business, keep reading and reap the benefits. Automatic Call Distribution or ACD is a system used by leading businesses to regulate incoming calls from clients and/or customers. An automatic call distrib Written by Dennis Vu February 22, 2021April 13, 2021 Saving Bookmark this article Bookmarked
Communication We Tried 5 RingCentral Alternatives in 2021 – Here’s Our Feedback If you run an online business, you know how important it is to have a reliable way to communicate with your customers. While website chat has been on the rise, there is one thing that people love more than texting – talking to other human beings. Business phone systems that function on VoIP have b Written by Dennis Vu January 28, 2021April 20, 2021 Saving Bookmark this article Bookmarked
Collaboration We Tried 5 Ooma Alternatives in 2021 – Here’s Our Feedback Running an effective customer support team in 2021 without a VoIP business phone system is virtually impossible – with features like call forwarding, auto-attendants and extensions, these systems can help you bring your customer service to a whole new level. And, while today’s customers can cont Written by Dennis Vu January 28, 2021April 20, 2021 Saving Bookmark this article Bookmarked
Communication RingCentral vs Grasshopper vs Google Voice – Our 2021 Review No matter how much marketing tools evolve, there is something that will always be of the utmost importance to any business – the customer experience. Even though there are lots of tools launched every day, there is nothing that can beat the power of a good old phone. Your customers love hearing so Written by Dennis Vu January 25, 2021January 29, 2021 Saving Bookmark this article Bookmarked
Collaboration We Tried 5 Google Voice Alternatives in 2021 – Here’s Our Feedback The field of customer service is constantly expanding, and it seems as though new tools to communicate with your customers are being developed on a monthly basis. And, while chatbots, CRM systems, and customer service website features are gaining popularity, many businesses still manage a lot Written by Dennis Vu January 24, 2021January 29, 2021 Saving Bookmark this article Bookmarked
