Author: Dennis Vu

  1. Collaboration
Running an effective customer support team in 2021 without a VoIP business phone system is virtually impossible – with features like call forwarding, auto-attendants and extensions, these systems can help you bring your customer service to a whole new level. And, while today’s customers can contact you in a number of ways, none of them are as […]
  1. Collaboration
The number of people using VoIP has steadily grown since its inception — with a particularly large boom this year due to the shift towards remote work. When physical interaction is no longer an option, companies tend to find new ways to stay in touch with their customers and internal teams. Naturally, well-known business phone systems like […]
  1. Collaboration
Communication is an integral part of everyone’s day-to-day lives, both personal and business. Even if it weren’t for COVID-19, many companies of all sizes have started prioritizing it, which was quickly met by a lot of developers that started creating inexpensive and scalable phone communication software, meaning that today there are countless choices available on […]
  1. Collaboration
RingCentral and Nextiva are two VoIP solutions offering cloud services for business communication. While both providers have quite an extensive number of features, it is important to choose the one that will perfectly fit your business needs in terms of functionality and price. Business communication is a cornerstone in building relations with your customers. Therefore, […]
  1. Collaboration
There are many means of communication out there, email, text messaging, messengers, video calling or conferencing, etc. These make all kinds of communication much easier, no matter if it’s personal or business. In the fast-paced environment of today, messages need to be conveyed quickly and easily. The regular phone call is unbeatable in this situation […]
  1. Collaboration
Call routing is an important method in telephony businesses use to provide efficient customer service. As businesses advance so does call routing software. It is an inseparable pair that results in revenue and productivity boosts. Many benefits follow call routing and it is important to know what is routing and best call routing practices. These […]
  1. Collaboration
A phone hunt group is a phone call distribution method in telephony. It distributes calls made to one phone number to a group of phone lines. Most businesses use a hunt group phone because it is efficient and it improves the customer experience. Having a satisfied customer and maintaining your business’ reputation becomes much easier […]
  1. Collaboration
Many businesses these days call both current and potential customers for various reasons including to introduce their new product or service, promote a product or service they already have, announce a new deal or discount, and to conduct various market research surveys. Running and eventually scaling call campaigns without providing your agents with auto dialer […]