OpenPhone Alternatives & Competitors: Top 6 Picks

Did you know that the majority of customers (54% of them) state that phone calls are still their preferred channel to resolve issues?

Luckily, there are so many virtual phone systems, but it sometimes takes a couple of trials to find the one that works for you.

In this article, we’ll provide a detailed overview of the best OpenPhone alternatives for customer support and sales to help you decide.

6 best OpenPhone alternatives & competitors

Ringblaze

Ringblaze is a versatile VoIP system that facilitates efficient collaboration in sales and customer support.

It provides real-time communication between your team and customers visiting your website who might encounter questions or need support.

You can use our solution both on Windows and Mac, and it is cloud and web-based, meaning that your team can access the data from multiple locations and collaborate in real time. Moreover, its interface is super user-friendly and intuitive, even for those who are not tech-savvy.

Here are some of its key features:

• Real-time customer interaction: You can engage with potential customers while they explore your website, increasing the chances of converting casual viewers into leads. You can provide support through phone calls, chat and other interactive customer support tools.
• Quick and easy setup: Ringblaze has a website widget that you can set up in less than 15 minutes without needing additional apps for desktop and mobile devices. After adding the widget to your website, visitors can simply click the phone icon and connect instantly with your team.
• Call collaboration: Our contact center solution offers a collaborative dashboard enabling dynamic and interactive discussions. Whether your team is located worldwide or in the same room, Ringblaze promotes real-time collaboration, eliminating the need for redundant callbacks. Each call has an “owner,” ensuring clear and effective communication by assigning specific responsibilities and preventing confusion.
• Global connection: Ringblaze is considered one of the top business phone number apps as it ensures continuous connection and engagement with your global customers, eliminating concerns about missed calls or connectivity issues. Our integrated reporting system also offers intelligent analysis of your team’s efforts, allowing you to spot trends and predict future customer interactions.

Pricing

Ringblaze is one of the most affordable OpenPhone alternatives without complicated payment plans. You can choose between:

• Monthly plan: $19 per user per month
• Annual plan: $15 per user per month

Both plans provide unlimited calls to the US and Canada, a free local number and a desktop app.

We also offer a 60-day money-back guarantee if you want to test the features and see whether this is the right fit for your company. Sign up now!

Aircall

Image source: G2

This OpenPhone alternative is cloud-based call center software for business communication that seamlessly integrates with widely-used productivity and helpdesk tools.

Here are its key features:

• Toll-free numbers: Aircall offers toll-free and local numbers for incoming and outgoing calls across more than 100 countries.
• Automatic call recording: This feature is activated every time someone picks up the phone, allowing you to analyze your calls and improve agents’ performance.
• Call and voicemail transcription: Aircall’s AI automatically transcribes calls and voicemails, saving you precious time and making it easier to analyze large volumes of customer data.

However, it can get pricey, especially for small businesses or solopreneurs, as you must purchase at least three seats (or four seats if you want to pay monthly). Therefore, check out these Aircall alternatives.

Pricing

• Essentials plan: $30 per user per month, billed annually (3 users is a minimum)
• Professional plan: $50 per user per month, billed annually (3 users is a minimum)
• Custom plan: custom price available upon request

Vonage

Image source: G2

If you want to make video calls with your customers, Vonage might be one of the best OpenPhone alternatives, as it provides multi-channel customer support.

Here are its key features:

• Video conferencing: Video calls can be a great option for technical support when you need to show your customers how to fix something visually. Vonage allows you to share your screen and use whiteboards.
• HD voice for phone calls: Vonage offers high-definition call quality on mobile, web, desktop and physical phone devices through its HD voice capabilities.
• Call queue: You can effectively handle a large volume of calls with a limited staff by allowing callers to stay in the virtual waiting room while waiting for a representative. There’s also an option to promote marketing campaigns to people waiting.

The only downside is that the initial setup might require time and skill. If you need a quicker solution, check out these Vonage alternatives.

Pricing

Pricing plans depend on the number of employees and can vary a lot. It’s also possible to create a custom plan by adding CRM integrations, post-call surveys, gamification and similar advanced features, but those plans naturally cost more and come with a custom price.

Here are the main paid plans:

• Mobile plan: starting at $13.99 per user per month
• Premium plan: starting at $20.99 per user per month
• Advanced plan: starting at $27.99 per user per month

Dialpad

Image source: G2

This OpenPhone alternative is an intelligent business phone system, facilitating team and business productivity from any location and device with a quick setup.

Here are some of its many features:

• AI analysis: Dialpad leverages AI across all channels, allowing you to analyze customer interactions more in-depth thanks to sentiment analysis and providing personalized real-time coaching to every employee.
• Call forwarding: It can automatically redirect incoming calls to up to five external phone numbers, ensuring you never miss a call from a customer again.
• Call flip: You can now move your phone call from one device to another – laptop, phone or tablet – without interrupting the flow, which is ideal for contact centers whose agents work remotely and need more flexibility.

The biggest downside its users mentioned is that the notifications are sometimes delayed, which can affect the quality of your customer service. Therefore, check out these Dialpad alternatives.

Pricing

• Standard plan: $15 per user per month, billed annually ($23 if billed monthly)
• Pro plan: $25 per user per month, billed annually ($35 if billed monthly)
• Enterprise plan: custom price available upon request

Nextiva

Image source: G2

As one of the best alternatives to OpenPhone, Nextiva is a cloud communications company that integrates various communication channels to provide smooth customer support.

Here are some of its many essential features:

• Multi-channel support: Nextiva is an all-in-one contact center platform, and its services include voice calls, video conferencing, business SMS, chat, surveys and more.
• Call transfer: You can transfer calls from customers easily by sending either a cold transfer (requires no introduction) or a warm transfer (requires introduction).
• Conference bridge: This feature allows you to include a group of individuals in the same phone call, letting employees receive instructions and voice their opinions.

Unfortunately, the costs can add up quickly if you want to use more than only basic features. If you want something simpler and more affordable, check out these Nextiva competitors.

Pricing

Pricing plans can vary depending on the number of users.

• Essential plan: starting at $17.95 per user per month for 100+ users
• Professional plan: starting at $21.95 per user per month for 100+ users
• Enterprise plan: starting at $31.95 per user per month for 100+ users

3CX

Image source: G2

3CX serves as a business communications system and a replacement for traditional PBXs. It’s compatible with any IP Phone or SIP trunk provider and is designed to support remote working and mobility.

Here are its main features:

• Video conferencing: Available for 25 to 250 participants with team collaboration tools such as whiteboards, file and screen sharing, noise suppression, echo cancellation etc.
• Call management: The features like call blasting, automatic callbacks, priority queuing and others enhance team productivity without compromising customer satisfaction or extending wait times.
• Business SMS: The 3CX mobile application for iOS and Android devices enables users to send and receive SMS texts using their assigned business phone number with robust security measures.

3CX is one of the rare free VoIP phone services, but everything comes at a price. The users reported frequent bugs, glitches and call drops. If you’re looking for a more reliable phone system, check out 3CX alternatives.

See also: A detailed 3CX review and 3CX vs FreePBX

Pricing

• Free plan: forever, up to 10 users
• Small business plan: €175 per system (up to 10 users), €275 per system (up to 20 users), billed annually
• Professional plan: starting from €145, the price depends on the number of users
• Enterprise plan: starting from €180, the price depends on the number of users

OpenPhone alternatives & competitors: Comparison table

Platform	Features	Pricing starts at	Best for
OpenPhone	Multiple phone numbers Automated messages Call summaries and transcripts	$15 per user per month	Businesses looking for secondary phone numbers
Ringblaze	Website widget Real-time customer interaction Quick and easy setup Call collaboration	$15 per user per month	Small businesses and everyone looking for an affordable but reliable virtual phone system
Aircall	Toll-free numbers Automatic call recording Automatic transcription	$30 per user per month, but you need at least three users, so the minimum is $90 per month	Large businesses looking for a phone system that integrates with many other tools
Vonage	Video conferencing HD voice Call queue	$13.99 per user per month	Businesses that need video call support
Dialpad	AI analytics Call forwarding Call flip	$15 per user per month	Businesses looking for AI call analytics
Nextiva	Multi-channel support Call transfer Conference bridge	$17.95 per user per month	Large businesses looking for omnichannel customer support
3CX	Video conferencing Call management Business SMS	Basic options free for up to 10 users; paid plans starting at €175 per system	Small businesses looking for a simple and free VoIP

Conclusion

You now have a comprehensive overview of top OpenPhone alternatives, each offering valuable features to strengthen customer interactions and attract prospective clients.

Ringblaze stands out as an optimized phone system, particularly beneficial for sales and customer support collaboration.

Its fast setup, real-time customer interaction, team collaboration and global connection make it an excellent choice for companies that want to provide excellent customer service.

Sign up today, get our free trial and delight your customers!

OpenPhone alternatives & competitors: FAQs