1. Collaboration
Many businesses these days call both current and potential customers for various reasons including to introduce their new product or service, promote a product or service they already have, announce a new deal or discount, and to conduct various market research surveys. Running and eventually scaling call campaigns without providing your agents with auto dialer […]
  1. Collaboration
If you’re wondering what is automatic call distribution and why it would be beneficial to your business, keep reading and reap the benefits. Automatic Call Distribution or ACD is a system used by leading businesses to regulate incoming calls from clients and/or customers. An automatic call distributor sorts out and sends the calls to appropriate […]
  1. Collaboration
Right now, many employees are working from home, which means that VoIP phone calls have replaced face-to-face interactions. However, communicating over VoIP has been an essential way to communicate for a long time. For example, many of us have been communicating for years using VoIP without even knowing it, as Skype and other similar tools […]
  1. Collaboration
The field of customer service is constantly expanding, and it seems as though new tools to communicate with your customers are being developed on a monthly basis.  And, while chatbots, CRM systems, and customer service website features are gaining popularity, many businesses still manage a lot of their support via phone calls. Talking over the […]
  1. Collaboration
Caller ID has been around for about 30 years, and it’s made people’s lives much easier.  This feature continued to improve and develop from POTS (Plain Old Telephone System) to Internet calling, so much that businesses started to build marketing, sales, and support strategies around it.  Nowadays Caller ID is most often used by VoIP […]

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