Best Practices

  1. Best Practices
Communication is an integral part of everyone’s day-to-day lives, both personal and business. Even if it weren’t for COVID-19, many companies of all sizes have started prioritizing it, which was quickly met by a lot of developers that started creating inexpensive and scalable phone communication software, meaning that today there are countless choices available on […]
  1. Best Practices
  2. Communication
To run any business in 2021, you need to oil a lot of wheels to ensure that everything works smoothly. One of those wheels is customer satisfaction. All successful businesses rely on satisfied customers and if you want your customers to be satisfied, you need to provide them with the best possible customer support service. […]
  1. Best Practices
RingCentral and Nextiva are two VoIP solutions offering cloud services for business communication. While both providers have quite an extensive number of features, it is important to choose the one that will perfectly fit your business needs in terms of functionality and price. Business communication is a cornerstone in building relations with your customers. Therefore, […]
  1. Best Practices
There are many means of communication out there, email, text messaging, messengers, video calling or conferencing, etc. These make all kinds of communication much easier, no matter if it’s personal or business. In the fast-paced environment of today, messages need to be conveyed quickly and easily. The regular phone call is unbeatable in this situation […]
  1. Best Practices
  2. Small Business
A phone hunt group is a phone call distribution method in telephony. It distributes calls made to one phone number to a group of phone lines. Most businesses use a hunt group phone because it is efficient and it improves the customer experience. Having a satisfied customer and maintaining your business’ reputation becomes much easier […]
  1. Best Practices
  2. Communication
Many businesses these days call both current and potential customers for various reasons including to introduce their new product or service, promote a product or service they already have, announce a new deal or discount, and to conduct various market research surveys. Running and eventually scaling call campaigns without providing your agents with auto dialer […]
  1. Best Practices
  2. Communication
Call forwarding is a feature that can be very useful for businesses. No matter if your company is a startup, a small business, or a large enterprise, using call forwarding can help improve your incoming calls and minimize the number of missed calls. However, many companies don’t know that call forwarding even exists, let alone […]
  1. Best Practices
  2. Collaboration
  3. Customer Spotlights
Right now, many employees are working from home, which means that VoIP phone calls have replaced face-to-face interactions. However, communicating over VoIP has been an essential way to communicate for a long time. For example, many of us have been communicating for years using VoIP without even knowing it, as Skype and other similar tools […]